Customer Service Representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
How to read this profile
BLS projects U.S. employment for Customer Service Representatives to decrease by -5.3% between 2024 and 2034, from 2,666,000 to 2,524,100 jobs. Its estimate of 289,500 annual openings includes replacement needs, so it does not represent current vacancies, contract postings, or freelance demand. The wage ($44,770), education (High school diploma or equivalent), and related experience (None) figures on this profile describe typical U.S. employees. O*NET skills describe the occupation; they do not assess an individual worker's proficiency.
Base employment (2024)
2,666,000
Projected employment (2034)
2,524,100
Projected change (2024–2034)
-5%
Annual openings (projected average)
289,500
Pay & Preparation
$44,770
High school diploma or equivalent
None
Short-term on-the-job training
Essential Skills
Service Orientation (4/5) • Active Listening (4/5) • Speaking (3.88/5) • Reading Comprehension (3.38/5) • Critical Thinking (3.25/5) • Complex Problem Solving (3.12/5)
O*NET describes occupational requirements; these ratings do not measure current job-posting frequency or an individual worker’s proficiency.
BLS projections are long-term estimates; annual openings include growth and replacement needs and are not current vacancies.
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